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Deep-dive report · $499 · 48–72h SLA
Customer Experience Redesign
Journey map → measurable CX lift.
Current-state journey mapping, pain point identification, CX opportunity sizing, and redesign blueprint. Targets: NPS, CSAT, retention, and the $ behind each.
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We follow up if anything is unclear and deliver the full report to your inbox within 48–72h.
What you get
- ✓Current-state journey maps (up to 3 primary journeys)
- ✓Pain point catalog with severity scoring
- ✓Opportunity sizing per pain point ($ impact)
- ✓CX redesign blueprint (target-state journeys)
- ✓Metrics framework (NPS, CSAT, churn, LTV targets)
- ✓Quick-win list + 6-12 month implementation plan
Sample table of contents
- Customer segments and journey inventory
- Current-state maps
- Pain points and opportunity sizing
- Target-state blueprint
- Metrics and measurement plan
- Implementation roadmap
If you hired the Big Three instead
Bain customer experience practice · $300K–$1M, 3–5 months
Easy Carl Research$499
Turnaround: 48–72h